Alethea Communications Technologies Private Limited and its subsidiary Alethea Communications Technologies Inc (collectively referred to as “Alethea,” “our,” or “we”) know that you care about how your information is used and shared, and we take your privacy seriously.
Personal Data Alethea Collects
We may collect data, including Personal Data (as defined below), about you as you use our website and Services and interact with us. Personal Data means any data relating to an identified or identifiable individual, including, for example, your first and last name, email address, and phone number.
Personal Data You Provide to Alethea
You may provide us with certain categories of Personal Data when you:
- Complete and submit forms on our website
- Download Alethea brochures
- Subscribe to our newsletters or other Alethea content-related materials
- Register for a demo or for a call
- Provide us with feedback/comments on our blogs or
- Contact us via phone, email, social media or otherwise
- Participate in a survey
- Submit a job application via our website
Personal Data Collected Automatically
Alethea’s website uses automatic data collection tools, such as cookies and web beacons. These tools automatically collect the following:
- Technical information including, but not limited to, browser type, operating system, device information, IP address, domain name, referral URL, time zone setting, and/or a time-stamp for your visit.
- Usage information including, but not limited to, geographic location information (such as your country or state), the numbers and frequency of visitors to our site, page views, unique page views, video views, form conversions, and your clickstream behavior (e.g. clicking links to, through and from our website).
Personal Data Collected From Third Parties
These third party sources vary depending on context but may include:
- Channel Partners (including distributors, resellers) who supply us with data in order to help establish an account, fulfill orders and offer Services
- Companies that provide services in connection with our website (i.e. localization, analytics and marketing)
- Business partners with which we offer co-branded services or engage in joint marketing activities
How Alethea Uses Personal Data?
Alethea uses the Personal Data we collect for two main purposes:
- to operate our business and provide the Services, and
- to send communications, including marketing communications.
For example, we may use Personal Data to:
- Respond to your requests and questions for certain products and services
- Customize the content and advertising you see on our website
- Communicate with you about events, sales offers and new products
- Send notifications regarding our company, Services and latest news
Data Collected for Alethea Customers
Our Services are offered and designed primarily for use by organizations. When a Customer purchases, uses or subscribes to our Products, or obtains support for such products, Alethea collects certain categories of data (each as defined below) that may include Personal Data in order to provide the Services:
“Administrative Data” is data related to employees or representatives of Customer (each an “Account Administrator”) that is collected and used by Alethea in order to administer or manage Alethea’s delivery of the Services, or the Customer’s account. Administrative Data may include Personal Data such as the first and last name, professional email address, professional title, company name and password an employee or representative of Customer provides.
“Payment Data” is data related to Customer’s financial health that a Customer provides to Alethea in connection with making a purchase or entering into an agreement for our Products or Services. Alethea uses Payment Data to complete transactions, as well as to detect and prevent fraud.
“Support Data” is data we collect when Customer contacts Alethea for support or other troubleshooting, including information Customer supplies about the product and other details related to the support incident, such as authentication information, product condition, installation and configuration data, or files Customer sends to us. Support Data does not include Administrative Data or Payment Data.
“Customer Data” is all data that is provided to Alethea by, or on behalf of, Customer through use of Alethea’s hosted or SaaS Services. Customer Data does not include Administrative Data or other contact data, Payment Data, or Support Data.
Alethea acquires no rights in all these Data, other than the rights Customer grants to Alethea to provide the hosted and/or SaaS Services to Customer. This paragraph does not affect Alethea’s rights in software or services Alethea licenses to Customer.
Disclosure of Personal Data
Alethea may share Personal Data with third parties for the purposes described below:
Alethea Subsidiaries: We share Personal Data among Alethea-controlled affiliates and subsidiaries.
Vendors and Agents: Alethea may share some parts of the Personal Data collected with Alethea’s contracted vendors and agents or representatives working on our behalf to provide information about Products. In such cases, these vendors and agents must abide by our data privacy and security requirements, are not allowed to use Personal Data they receive from us for any other purpose, and we require them to agree to maintain the confidentiality of all data shared including Personal Data.
Business Transfers: In some cases, we may choose to buy or sell assets or become involved in a merger, acquisition or similar transaction. In these types of transactions, customer information (that may include Personal Data) is typically one of the assets that are transferred.
Protection of Alethea and Others: We may disclose or share Personal Data and other information, if we believe in good faith that such disclosure or sharing is legally required, or is necessary to protect our legal rights (including, but not limited to, our intellectual property rights and enforcement of our agreements), the legal rights of others, or the safety and/or security of Alethea, our employees, our customers, or other users.
Accessing and Managing Personal Data
Alethea offers choices regarding the collection, use, and sharing of Personal Data. You may manage your receipt of marketing and non-transactional communications by following the directions in that communication. You can also make choices by visiting Alethea’s Subscription Management page. Additionally, you may send a request to access, correct, amend or delete inaccurate Personal Data by submitting a request. Alethea will review your request in accordance with applicable law. Please note that with respect to deletion requests, Alethea may be required (by law or otherwise) to retain such data and not delete it. Alethea retains Personal Data for as long as your account is active or as needed to provide you Services as well as is necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Access to Personal Data Controlled by Alethea’s Customers
Alethea may have no direct relationship with the end-users whose Personal Data we process on behalf of our customers. An individual who seeks access, or who seeks to correct, amend or delete inaccurate Personal Data controlled by one of our customers should direct his or her query to our customer (the data controller). If our customer requests Alethea’s assistance in fulfilling the individual’s request, we will do so in accordance with the data processing terms governing the relationship between that customer and Alethea.
Transfer, Processing and Storage of Personal Data
Alethea is a company with partners and customers located in many different countries around the world. Personal Data collected by Alethea may be stored and processed in the United States, India or any other country or region where Alethea or its affiliates, subsidiaries or service providers maintain facilities. Alethea transfers Personal Data from the European Economic Area and Switzerland to other countries globally. When we do so, we use a variety of lawful transfer mechanisms, including contracts, to comply with applicable law.
Security of Personal Data
The security of your Personal Data is important to us. Alethea implements administrative, physical, and technical safeguards to protect your Personal Data from unauthorized access, use, modification, or disclosure. Please be aware that no security measures can wholly eliminate security risks associated with Personal Data; keep this in mind when disclosing any sensitive information to us. Please do not disclose your website login credentials to unauthorized users. You are responsible for the security of your login credentials and for any activity that occurs under your account with us. If Alethea learns of a breach of its systems, we may notify you and others in a manner that is consistent with applicable law and/or as agreed by us in writing.
Retention of Personal Data
Alethea retains Personal Data for as long as necessary to provide the Services, to comply with our business requirements, legal obligations, resolve disputes, protect our assets and enforce our agreements.
Links to Third Party Websites
Collection of Data From Children
Alethea does not knowingly collect Personal Data from individuals under the age of thirteen (13) or the applicable age of consent in your country. If you believe that Alethea may have collected Personal Data from someone under the applicable age of consent, please email info@Alethea.in